Returns, Refunds & Cancellations

At Avomyra, we believe meaningful gifts should come with thoughtful customer care. If you change your mind about an eligible purchase or something arrives wrong, we’ll work with you fairly and transparently.

For help with your order, contact support@avomyra.com.

Our 30-day return window

You may request a return of an eligible non-personalized item within 30 calendar days after delivery. The window starts when you receive the item, not when you place your order.

Contact us within that period to start your return. Once we provide return instructions, please send the item back within 14 calendar days. Carrier delays after you hand over the parcel will not make an otherwise timely return ineligible.

Our voluntary return policy applies to non-personalized items, including discounted items. Personalized-item exceptions are explained below. Any stronger rights under applicable consumer law remain available.

Return eligibility and proof of purchase

You may open the packaging and reasonably inspect the item. Opening a gift box, checking the necklace, or carefully examining the product does not by itself make it ineligible for a return.

For a change-of-mind return, please return the correct item without wear, alteration or damage beyond reasonable inspection, together with its included accessories and gift packaging where available.

Provide your order number or other reasonable proof of purchase. If you cannot find it, contact us with the information you have so we can help locate your order. We normally use the order’s delivery records to establish the delivery date and will review missing or disputed tracking information individually.

How to return an item

Email support@avomyra.com with your order details and tell us that you would like to return the item. You do not need to justify a change of mind.

We will provide the return address and packing instructions. Please contact us before sending a return so it reaches the correct destination. Do not send it to our manufacturer or the address on the original shipping label unless we specifically instruct you to do so.

Where reasonably possible, please include photographs of the item and its packaging before shipment. These help document its condition and distinguish existing issues from damage during the return journey. Missing photographs alone will not automatically disqualify a return.

Pack the item securely using its original protective materials or a suitable equivalent. Protect fragile components and use a protective outer shipping carton. Please retain your shipping receipt and provide tracking where available.

Return shipping and damage in transit

For a change-of-mind return, you pay the return shipping cost.

For a confirmed damaged, defective, incorrect or misdescribed item, we cover necessary return shipping if a return is required. Contact us first so we can arrange a label or agree on a suitable shipping method.

We will not reduce or refuse an otherwise eligible refund because a carrier damages the item during its return journey. We may ask for photographs, packaging information or shipping records to help investigate, but your refund will not depend on the outcome of a carrier claim.

If tracking indicates that a return has been lost or substantially delayed, contact us. We will review the shipping evidence and resolve the matter in accordance with your applicable rights.

Personalized items

Items made using your supplied photos, names, dates, custom wording or other individual specifications are not eligible for change-of-mind returns or exchanges, except where required by law.

An item is not considered personalized solely because it is produced after ordering or includes one of our standard designs or message cards.

Please check your personalization details before purchasing. If you notice a mistake afterward, contact us promptly and we will try to help before production begins.

If we produce the item differently from the information you submitted, we will treat that as an order error.

Personalized-item exclusions do not remove your rights concerning damaged, defective, incorrect or misdescribed goods.

Damaged, defective or incorrect items

Please contact us as soon as you discover a problem, providing your order details, a description and photographs where reasonably possible. If photographs cannot reasonably show the issue, explain what is happening and we will work with you on an alternative.

For a confirmed item that arrived broken, defective, incorrect or materially different from its description, we will offer a replacement or a full refund for the affected item. We may request its return at our expense, but will not require you to ship an unsafe item without appropriate instructions.

If the issue is minor and you would prefer to keep the item, we may agree on a partial refund with you. You do not have to accept a partial refund instead of another remedy available under this policy or applicable law.

The 30-day change-of-mind window does not limit any longer statutory rights concerning product faults.

Full and partial refunds

Full refunds are our normal outcome for eligible returns that meet this policy. A full item refund means the amount you actually paid for the returned item, including applicable tax collected on that item.

We do not charge restocking fees or deduct our advertising, payment-processing, production or fulfillment costs. We do not deduct outbound standard shipping costs that were advertised as free.

For change-of-mind returns, return postage and the original priority-shipping upgrade are not refundable unless required by law. For a full-order refund due to damaged, defective, incorrect or misdescribed goods, we also refund the original delivery charges paid to us. For affected items within a larger order, we assess related delivery charges fairly and follow applicable law.

Partial refunds may apply in two situations:

• You choose to keep an imperfect item: we explain the proposed amount, and you agree to that resolution.

• There is documented customer-caused loss of value: where legally permitted, a proportionate deduction may apply for damage beyond reasonable inspection or components missing from the return that were originally supplied.

Any deduction will reflect the actual loss of value and will not exceed the amount paid for the affected item. We will explain the evidence and calculation and give you a reasonable opportunity to respond before finalizing it.

We will not deduct for an original defect, reasonable inspection, carrier-caused damage or an unsupported assumption that you caused a problem. If something is unclear, we will investigate rather than automatically assign responsibility to you.

When refunds are issued

For ordinary returns under our voluntary policy, we will inspect the item and issue the refund within five business days after receiving it, unless an earlier deadline applies by law.

If we identify a condition issue, we will contact you within that same period with the evidence and proposed resolution. We will not leave a return indefinitely awaiting approval, and statutory refund deadlines always take priority.

If we agree that no return is necessary, we will issue the agreed refund within five business days of that agreement, or sooner where required by law.

Refunds go to the original payment method unless you expressly agree to another lawful method. We will email you when the refund is issued. Your bank or payment provider may take additional time to display the credit.

If it has not appeared within 10 business days after our refund notification, please contact us so we can help trace it.

Cancellations and order changes

Contact us immediately if you need to change or cancel an order. We will try to accommodate requests before production begins, but production can start quickly.

Once production begins, changes or cancellation of personalized orders may no longer be possible. This does not remove any statutory cancellation rights applicable to your purchase.

If a cancellation is accepted before fulfillment, we will refund the canceled items and any associated delivery charges that no longer apply.

Exchanges

For an eligible non-personalized item, contact us to arrange a return and discuss ordering a different item. You do not need to place another order to receive a refund you are entitled to.

EU and UK cancellation rights

Where EU or UK distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to cancel an eligible purchase without giving a reason, followed by 14 days to send the goods back. Personalized goods and other statutory exceptions may be excluded.

You may notify us by email or another legally valid method; a special form or our prior approval is not required to exercise statutory withdrawal rights.

We will reimburse statutory cancellations within 14 days of notification, subject to any lawful right to withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first. We refund applicable standard outbound delivery charges, but not the additional cost of an upgraded delivery service. Disclosed change-of-mind return postage is your responsibility.

Our voluntary 30-day offer supplements these rights. It does not shorten statutory deadlines, extend legally permitted refund delays or restrict remedies for faulty goods.

Your consumer rights

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited. Where applicable law provides stronger protection, a different remedy or an earlier refund deadline, we will follow it.

For assistance, email support@avomyra.com.